All orders are shipped by DHL or DHL Express as insured packages with tracking information. Orders received before 10 a.m. (Central European Time) on Mondays through Fridays are processed on the same business day (US: within 1-2 business days).

After the shipment has been initiated, you will automatically receive a shipment confirmation by e-mail that includes the tracking number. You can use the tracking number to check the current delivery status of your order. Note that it may take up to 24 hours after receiving the email for the tracking information to update.

If you have any questions or concerns about your order, please contact us at info@ameli-zurich.com.

Delivery costs vary by order value, destination and delivery method. The exact rate will be calculated at the check-out.

Austria

• Standard: 2-5 business days | Free of charge
• Express: 1-3 business days | 28 EUR

Germany

• Standard: 2-3 business days | Free of charge
• Express: 1-2 business days | 16 EUR

Belgium, Denmark, France, Netherlands, Italy, Poland

• Standard: 2-8 business days | 10 EUR
• Express: 1-4 business days | 30 EUR

Rest of EU

• Standard: 3-8 business days | 12 - 20 EUR
• Express: 2-5 business days | 40 - 60 EUR

Rest of Europe (if customs apply)

• Express: 3-10 business days | 40 - 70 EUR

USA:

• Express: 2-10 business days, depending on the state | Free
  
  Please note that the customs clearance process might take several days, especially during the holiday period. Unfortunately, we cannot influence the time required for the customs clearance process.

International

• Express: 5-10 business days | 50 - 120 EUR

Please note that the customs clearance process might take several days, especially during the holiday period. Unfortunately, we cannot influence the time required for the customs clearance process.

International orders (shipments outside of Switzerland and the European Union) may be subject to customs or import duties upon reaching the destination country. Import duties and taxes may vary from country to country.

We regret to inform you that we do not cover the cost of import duties and taxes (exception: US). Therefore, customers are responsible for any potential additional fees and charges. In case you wish to return your product, customers are responsible for claiming back the paid amount from the local authoritites.

Orders to the United States are shipped “Delivery Duty Paid”, meaning that we cover customs or import duties if applicable.

We recommend that you contact your local customs office for more information before placing an order.